Director, Clinical Operations

Lorrie Jones-Smith is the Director of Clinical Operations for Privis Health. In this role Ms. Jones-Smith serves as part of the clinical team and is responsible for clinical consultation and pathway development, risk stratification, and value-based outcome measurement.

Jones-Smith has a record of progressive leadership with more than 30 years of experience in healthcare, focused on business operations, patient safety, and clinical outcomes management, both at academic medical centers and acute-care community hospitals. With 15 years of executive leadership responsibility, Jones-Smith has lead efforts to redesign operations and achieve substantial improvements in quality outcomes. As the Chief Safety and Quality Officer at Duke Regional Hospital, she supported development of a clinical quality program that produced improvements in the publicly reported measures by 24% within a five-year period. Additionally, Jones-Smith deployed a program around the Safety Attitudes Questionnaire which yielded a 7% increase in teamwork scores & 15% increase in safety climate scores from 2010 to 2011. During her tenure with Mission Health as the Vice President of Safety & Quality, Jones-Smith lead efforts to support redesign of the health system Patient Safety and Quality Division including the implementation of a system-wide patient safety officer program. Most recently, Jones-Smith served as the Director of Review Programs and Services for the Carolina’s Center of Medical Excellence (CCME). In this role, she maintained operational oversight for the efficient and effective management of state Medicaid utilization, prepayment review, and quality review contracts across three states. In 2011, Jones-Smith received the Triangle Business Journals’ Women in Business award. She is a licensed registered nurse as well as a Certified Professional in Healthcare Quality. Jones-Smith earned a Bachelor of Science degree in nursing from Western Carolina University and Master of Science degree in nursing from the Medical University of South Carolina. She is a member of the NC Association of Healthcare Quality and the National Association of Healthcare Quality.

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