Lean Six Sigma, PMP, CSM

General Manager Operations

Operations leader directing cross functional teams to deliver high quality programs

Alakananda aka Alaka Iyengar is General Manager, Operations at Privis Health. She oversees daily operations, client implementation, program management, support and administration.

Over a decade of experience in retail consulting and healthcare program, project and product management, Alaka joined Privis Health as Program Manager and subsequently held the role of Program Management Lead. She was promoted to General Manager, Operations within a year and half of joining the company. In this role, she has streamlined the administration and daily operations processes working closely with the CFO. She leads Implementation, Support and Program Management teams to ensure quality product releases and successful client implementations. She chairs the Product Committee, working with the C-Suite team on defining Product Initiatives, Roadmap Planning & Prioritization and with the cross-functional group leads from Program Management, Product Development, Quality Assurance, Design, Implementation and Clinical to define detailed product requirements and continuous improvements to company wide processes.

Prior to Privis Health, Alaka worked at McKesson – RelayHealth, where she led a cross functional team and delivered on schedule & budget multi-million dollar programs such as Enterprise Patient Engagement Portal and Meaningful Use Stage 2 Certification. She led the client implementation and support teams through Root Cause Analysis and Failure Modes & Effects Analysis, to reduce interface promotions error rate from 69% to 8.2% and production issues by 70%. She led continuous improvements to Product Development Life Cycle, resulting in speed to market and meeting delivery timelines 100% and to Deployment processes, resulting in reduction in rollbacks by 98%. She was a Key player in CMMI Level 2 audit. She strategized and rolled out a Lean UX Design Driven Development Process.

Alaka’s educational background includes a M.S. in Software Engineering from Golden Gate University, San Francisco and Masters in Business Administration and Management from Bombay University. She has a Green Belt in Lean Six Sigma in addition to being Project Management Professional and Agile Scrum certified.

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